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- This warranty statement is valid for All LED lights manufactured by OPUS. OPUS product has 3 or 5 years warranty from the date of shipment from factory, product failure within this period which are related to defective material and/or workmanship will be repaired or completely replaced free of charge to customer. Excluded from warranty claims is the normal degradation of LED light output over time. Damage of the products through inappropriate or negligent handling can not be claimed under warranty conditions. Freight, handling, insurance charges for sending defective products back to OPUS must be paid by customers, while freight, handling, insurance charges for sending the repaired/replaced product back to customer will be paid by OPUS. Products sending back request must be confirmed by OPUS before shipment, customer must prepare corresponding documents (for China customs clearance use) under OPUS guidance. OPUS has the right to reject any unconfirmed product-return. OPUS will not be liable for incidental or consequential losses or damages to any nature, including but not limited to lost profits or commercial loss, to the fullest extent that those losses or damages can be disclaimed by law. [View Details]
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How to track your order during shipment?
For small order shipped by international courier (UPS/DHL/FedEx/EMS), OPUS will send you tracking No. After samples go out, you can check the order status on courier's website. For Large orders shipped by sea, you can check with your shipping agent. [View Details] - We usually ship small order by air. There are many international couriers for your option, such as DHL, FedEx, UPS and China EMS. If you already have account with DHL, UPS or other couriers, you can advise us in advance and we can send the goods under your account. We usually ship large orders by sea. In general, the ocean shipment will spend more days than by air. So the shipping way is subject to your demand in advance. And customs clearance paperwork and procedures will be handled by the forwarder. In case of any additional documentation, OPUS will assist the forwarder with it as much as possible. [View Details]
- Sure! We have 5 years OEM experience in LED panels, LED tubes, LED tri-proof light, LED corn light, LED highbay light, LED ceiling light etc. [View Details]
- Usually buyers will receive samples in 8 working days (5 working days to processing samples, 3 working days to ship the samples by UPS/DHL/FedEx/EMS). [View Details]
- Lead time of large order is 15 working days after receiving deposit and lead time of sample orders is 5 working days after we receive payment. [View Details]
- OPUS is one of the best LED light manufacturer in China, we own a 4000 square meters factory and a R&D center. We have about 200 skilled workers and the factory is an ISO9001 certified factory. We have more than 5 years OEM experience. The advantage is that we accumulate a lot of LED light manufacturing experience, which ensure us to make excellent quality of LED lighting products. 1. Perfect Service Research in many cases based on customer needs, developed different styles of LED demand, such as better customer service. Order for the customer to ensure that every product quality, according to different national and local clients, to produce different products, to ensure customer needs. And to accept and deal with customers on the quality of our LED light products and advice and opinions. Sales for each customer and every order with the product quality and maintenance, if the product under normal use conditions appear broken, we will give customers new products to replace 2. Ensure the quality of LED LED light product quality has always been our pursuit to provide the best products in the same industry, all the LED products using machines, so you can ensure quality and reduce product waste. [View Details]
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Is it safe to buy LED light from OPUS?
OPUS owns a 4000 square meters factory in China, and customer can check anything they need to make sure the deal is safe. We accept on-site visit and pre-shipment inspection. You can assign 3rd party (like SGS/Intertek/BV) to check the quality during order production. All our products have 2 or 3 years of warranty. [View Details] - For small order (less than US$1000) or sample order, please pay us by Western Union. Please send email to sales@opus-led.com for details. For large orders, we would like to recommend T/T. We usually collect 50% of total amount as deposit, and collect the balance before shipment, please send us the copy of remittance slip once the payment is done, so we can check with our bank and confirm to you once the payment arrive OPUS account. [View Details]
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What if we found the sample is inferior quality?
OPUS guarantee good quality LED light, we will refund if the samples failed or found to be inferior quality. [View Details]
